PrimeXBT incident

Withdrawals over TRON network (TRC-20) may be delayed

Minor Resolved View vendor source →

PrimeXBT experienced a minor incident on July 11, 2023 affecting Deposits and Withdrawals, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2023, 12:37 PM UTC
Resolved
Jul 11, 2023, 04:03 PM UTC
Duration
3h 26m
Detected by Pingoru
Jul 11, 2023, 12:37 PM UTC

Affected components

Deposits and Withdrawals

Update timeline

  1. identified Jul 11, 2023, 12:37 PM UTC

    Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade. Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023. Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check. We will notify additionally once the verification is completed.

  2. resolved Jul 11, 2023, 04:03 PM UTC

    We have completed checks of the TRON network withdrawal processing. All pending TRC-20 withdrawals due today have been processed and released.