PrimeXBT incident

Messages cannot be sent via support chat messenger

Critical Resolved View vendor source →

PrimeXBT experienced a critical incident on February 22, 2024 affecting Support Chat, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 08:14 AM UTC
Resolved
Feb 22, 2024, 11:15 AM UTC
Duration
3h
Detected by Pingoru
Feb 22, 2024, 08:14 AM UTC

Affected components

Support Chat

Update timeline

  1. identified Feb 22, 2024, 09:54 AM UTC

    We observe issues with our support chats. Messages in new chats are not delivered to our support team. If you need to contact support while we are working on this issue, please send a message to email [email protected], or continue one of your older chats with support instead of opening a new one.

  2. resolved Feb 22, 2024, 11:15 AM UTC

    This incident has been resolved.