PrimeXBT experienced a major incident on July 4, 2019 affecting PXTrader trading platform and Deposits and Withdrawals, lasting 13h 25m. The incident has been resolved; the full update timeline is below.
Affected components
PXTrader trading platformDeposits and Withdrawals
Update timeline
- investigating Jul 04, 2019, 11:05 PM UTC
Users may experience issues logging in to PrimeXBT accounts, or being forcefully logged off. Our team is working to resolve the issue and restore access to the platform. All client's funds are safe. We will update the status as soon as the issue is permanently resolved.
- monitoring Jul 05, 2019, 12:17 AM UTC
Dear users, the issue has been addressed. User accounts are fully accessible now. We continue to monitor the service performance. Thank you for your patience.
- resolved Jul 05, 2019, 12:30 PM UTC
The incident has been resolved. PrimeXBT trading platform and site are fully operational.