PrimeXBT incident

Trading service disruption

Major Resolved View vendor source →

PrimeXBT experienced a major incident on April 15, 2020 affecting PXTrader trading platform and Mobile app for margin trading and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2020, 03:41 AM UTC
Resolved
Apr 15, 2020, 04:58 AM UTC
Duration
1h 16m
Detected by Pingoru
Apr 15, 2020, 03:41 AM UTC

Affected components

PXTrader trading platformMobile app for margin tradingDeposits and WithdrawalsMain Site

Update timeline

  1. investigating Apr 15, 2020, 03:41 AM UTC

    We observe accessibility issues on the trading platform. Some users may experience problems loading Trade page. Our team working on it to fix it as soon as possible

  2. investigating Apr 15, 2020, 03:42 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 15, 2020, 04:58 AM UTC

    Dear users, the issue has been addressed. Trade page and user Account statuses are fully accessible now. Thank you for your patience.