PrimeXBT experienced a major incident on June 28, 2021 affecting PXTrader trading platform, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
PXTrader trading platform
Update timeline
- investigating Jun 28, 2021, 04:09 PM UTC
We observe issues with the accessibility of the Trade terminal. The Trade terminal may not load and re-load periodically without completing the loading. Our team is working to identify the issue and fix it as soon as possible
- investigating Jun 28, 2021, 04:12 PM UTC
Please use the mobile app to manage positions on a Margin or Covesting Strategy account, while we continue investigating the issue.
- monitoring Jun 28, 2021, 04:40 PM UTC
We have implemented the fix. The Trade terminal and the platform are fully online and functional now. We are monitoring the platform to ensure its optimal performance
- resolved Jun 28, 2021, 05:15 PM UTC
This incident has been resolved.