PrimeXBT incident
Price quotes are being delayed for Crypto markets
PrimeXBT experienced a major incident on February 14, 2023 affecting PXTrader trading platform and Mobile app for margin trading and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2023, 11:57 AM UTC
We are currently observing an issue with price quotes for Crypto markets from one of our liquidity providers. The price quotes may be delayed. Forex, Indices, and Commodities markets are not affected by this outage. Because of the issue, users may experience order execution delays or rejections when trading Crypto markets due to missing quotes. We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time
- monitoring Feb 14, 2023, 12:03 PM UTC
The price quote feed has been restored for all instruments. We are monitoring the system to ensure its optimal performance
- resolved Feb 14, 2023, 03:57 PM UTC
Extended monitoring has been finished. The issue with the price quotes is confirmed to be resolved