PreVinci experienced a critical incident on January 17, 2024 affecting PreVinci Platform, lasting 9h 41m. The incident has been resolved; the full update timeline is below.
Affected components
PreVinci Platform
Update timeline
- investigating Jan 17, 2024, 04:28 PM UTC
PreVinci Platform is experiencing an outage. We are investigating.
- investigating Jan 17, 2024, 04:28 PM UTC
We are continuing to investigate this issue.
- identified Jan 17, 2024, 04:32 PM UTC
The issue has been identified and is isolated to the PreVinci MongoDB cluster. We are working on a solution.
- identified Jan 17, 2024, 04:50 PM UTC
The issue is identified at our cloud partner MongoDB and the cluster nodes are beginning to come back online.
- monitoring Jan 17, 2024, 08:18 PM UTC
A fix has been implemented. We are monitoring this situation.
- resolved Jan 18, 2024, 02:09 AM UTC
This incident has been resolved.