Presslabs experienced a major incident on August 20, 2018, lasting 22h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2018, 01:38 PM UTC
We are currently investigating some connectivity issues on the US cluster. Admin areas are affected.
- identified Aug 20, 2018, 02:01 PM UTC
A power surge at one of our providers caused the entire backend cluster to reboot and cause inconsistency errors. We are currently re-syncing database and media servers and will start to reboot instances shortly.
- monitoring Aug 20, 2018, 02:35 PM UTC
All production wp-admin areas on the affected cluster are now back online. We'll bring the development instances back up after we make sure all production instances are stable. We are monitoring the servers and mitigating any load spikes resulted from these downtime.
- resolved Aug 21, 2018, 12:10 PM UTC
This incident has been resolved.