Presslabs incident

Incident on the US database cluster

Major Resolved View vendor source →

Presslabs experienced a major incident on August 16, 2023 affecting Public Websites and US, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 09:35 PM UTC
Resolved
Aug 16, 2023, 11:57 PM UTC
Duration
2h 21m
Detected by Pingoru
Aug 16, 2023, 09:35 PM UTC

Affected components

Public WebsitesUS

Update timeline

  1. investigating Aug 16, 2023, 09:35 PM UTC

    An incident is affecting some sites hosted on the US cluster. We have identified the problem which is related to a database cluster and we're looking for a solution.

  2. monitoring Aug 16, 2023, 10:43 PM UTC

    We've just completed a restore for that mysql cluster and the situation should be back to normal.

  3. investigating Aug 16, 2023, 11:20 PM UTC

    We are currently working on fixing the problem. The public sites should not be affected.

  4. monitoring Aug 16, 2023, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 16, 2023, 11:57 PM UTC

    This incident has been resolved.