Presslabs incident

WordPress transactional e-mails not being sent

Presslabs experienced a minor incident on May 15, 2024 affecting Email delivery, lasting 16h 31m. The incident has been resolved; the full update timeline is below.

Started: May 15, 2024, 08:29 PM UTC
Resolved: May 16, 2024, 01:00 PM UTC
Duration: 16h 31m
Detected by Pingoru: May 15, 2024, 08:29 PM UTC

Affected components

Email delivery

Update timeline

identified May 15, 2024, 08:29 PM UTC

We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.
resolved May 16, 2024, 01:00 PM UTC

Our SendGrid account has been reconnected and multiple measures were taken to avoid this from happening in the future. Thanks for your patience and understanding of this unforeseen incident.