Prescreen experienced a minor incident on August 26, 2019 affecting Mail application inbox, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Mail application inbox
Update timeline
- identified Sep 03, 2019, 09:23 AM UTC
Dear Prescreen users, We were able to identify the issue. There seems to be a problem at the end of our parsing provider. We've informed them about the ongoing issue and will keep you posted.
- resolved Sep 03, 2019, 09:24 AM UTC
Dear Prescreen users, the problems regarding mailparsing are now resolved and the queue times are back to normal. We apologize again for the inconvenience.