Prescreen incident

Mailparsing Issues

Minor Resolved View vendor source →

Prescreen experienced a minor incident on August 5, 2019 affecting Mail application inbox, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2019, 06:00 AM UTC
Resolved
Aug 05, 2019, 08:30 AM UTC
Duration
2h 30m
Detected by Pingoru
Aug 05, 2019, 06:00 AM UTC

Affected components

Mail application inbox

Update timeline

  1. identified Aug 06, 2019, 09:23 AM UTC

    Dear Prescreen users, We were able to identify the issue. There seems to be a problem at the end of our parsing provider. We've informed them about the ongoing issue and will keep you posted.

  2. resolved Aug 06, 2019, 09:25 AM UTC

    Dear Prescreen users, the problems regarding mailparsing are now resolved and the queue times are back to normal. We apologize again for the inconvenience.