Prescreen incident

Mailparsing Issues

Minor Resolved View vendor source →

Prescreen experienced a minor incident on September 23, 2019 affecting Mail application inbox, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2019, 08:30 AM UTC
Resolved
Sep 23, 2019, 12:00 PM UTC
Duration
3h 30m
Detected by Pingoru
Sep 23, 2019, 08:30 AM UTC

Affected components

Mail application inbox

Update timeline

  1. identified Sep 25, 2019, 07:57 AM UTC

    Dear Prescreen users, We were able to identify the issue. There seems to be a problem with our App. We'll keep you posted.

  2. resolved Sep 25, 2019, 07:58 AM UTC

    Dear Prescreen users, the problems regarding mailparsing are now resolved and the queue times are back to normal. We apologize again for the inconvenience.