PowerOutage.us incident

PowerOutage.us is not updating

Minor Resolved View vendor source →

PowerOutage.us experienced a minor incident on November 25, 2020 affecting Power Outage Site and Power Outage API, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 05:42 PM UTC
Resolved
Nov 25, 2020, 11:57 PM UTC
Duration
6h 15m
Detected by Pingoru
Nov 25, 2020, 05:42 PM UTC

Affected components

Power Outage SitePower Outage API

Update timeline

  1. investigating Nov 25, 2020, 05:42 PM UTC

    There appears to be an ongoing issue with AWS (a cloud service provider). While our site and system are still online and operational many utilities use AWS for their outage management systems. Due to the sheer number of OMSs offline our data collection process has stopped. (A safeguard to prevent bad data from being displayed on PowerOutage.us data during significant WWW issues) Keep an eye year for the status of AWS: https://status.aws.amazon.com/

  2. monitoring Nov 25, 2020, 06:49 PM UTC

    We have manually segregated and frozen the utilities affected by the AWS outage, and are now updating outage data for the non affected utilities.

  3. monitoring Nov 25, 2020, 07:07 PM UTC

    We are starting to see full recovery, and are unfreezing utilities as their Outage management systems become accessible. We will continue to monitor the situation.

  4. resolved Nov 25, 2020, 11:57 PM UTC

    We have not seen any further issues from the AWS outage, and are marking this issue resolved.