POS Portal experienced a critical incident on November 27, 2018 affecting POS Portal Call Center, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
POS Portal Call Center
Update timeline
- identified Nov 27, 2018, 06:16 PM UTC
We are currently experiencing issues with our phone system. We are working to resolve and will post updates during this issue.
- monitoring Nov 27, 2018, 06:41 PM UTC
The issue has been resolved. All phones are starting to come back up. We are monitoring to validate stability.
- resolved Nov 27, 2018, 07:25 PM UTC
The issue has been resolved. A recap will be provided within 24 hours.