POS Portal experienced a critical incident on May 17, 2019 affecting POS Portal API and POS Portal CRM Salesforce.com, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2019, 06:22 PM UTC
Our Technical Team is aware that Portal Access is down due to a third party outage. This outage is also impacting our Partner microsites for ecommerce. We are working with our Service Provider to have an ETA when service will be restored. Thank you for your patience and we will provide an update as soon as possible. This outage does not impact our API customer integrations.
- resolved May 17, 2019, 09:35 PM UTC
This incident has been resolved.
- postmortem May 21, 2019, 10:19 PM UTC
Portal Access is a platform that enables clients to access POS Portal deployment services. It’s built on [Salesforce.com](http://Salesforce.com). Unfortunately, on Friday, May 17th, [Salesforce.com](http://Salesforce.com) had a wide-scale outage that affected our clients using Portal Access. During this outage other POS Portal platforms, such as Web Services for Ordering, continued to be available. [Salesforce.com](http://Salesforce.com) has not published their official Reason for Outage \(RFO\) yet. Once it is available, we will provide that to our clients. The current details are listed on their system status page. [https://status.salesforce.com/incidents/3815](https://status.salesforce.com/incidents/3815) Outage Window: 9:56 AM PST till 2:17 PM PST. This was the time Portal Access was impacted. While [Salesforce.com](http://Salesforce.com) reports a larger outage duration, due to the nature of the outage, Portal Access was impacted for a smaller window. Services Impacted: Clients utilizing the Portal Access application were impacted by the outage. Root Cause: [Salesforce.com](http://Salesforce.com), a third-party provider, took their systems offline due to an issue introduced into their environment. The details are listed on their system status page: [https://status.salesforce.com/incidents/3815](https://status.salesforce.com/incidents/3815) Additional information can be found on their Community Forum page: [https://success.salesforce.com/issues\_view?Id=a1p3A000001SHDl](https://success.salesforce.com/issues_view?Id=a1p3A000001SHDl)