POS Portal incident

Merchant Control Center Degraded performance

Minor Resolved View vendor source →

POS Portal experienced a minor incident on January 28, 2020 affecting Portal Access, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2020, 07:15 PM UTC
Resolved
Jan 28, 2020, 11:17 PM UTC
Duration
4h 2m
Detected by Pingoru
Jan 28, 2020, 07:15 PM UTC

Affected components

Portal Access

Update timeline

  1. investigating Jan 28, 2020, 07:15 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 28, 2020, 11:17 PM UTC

    We have identified the root cause and have implemented a short term fix to resolve the system issue. The application team is currently working on a long term solution.