POS Portal incident

Degraded performance across all internal platforms.

Minor Resolved View vendor source →

POS Portal experienced a minor incident on March 25, 2020 affecting Portal Access and POS Portal API and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2020, 11:41 AM UTC
Resolved
Mar 25, 2020, 02:55 PM UTC
Duration
3h 13m
Detected by Pingoru
Mar 25, 2020, 11:41 AM UTC

Affected components

Portal AccessPOS Portal APIeCommerce - buy.posportal.comeCommerce - Merchant DirectWarehouse Mgmt System (Win32)POS Portal CRM Salesforce.comPOS Portal Call CenterUPS Shipping - Third Party APIFedEx Shipping - Third Party APITax Certificate Mgmt - Third Party API

Update timeline

  1. investigating Mar 25, 2020, 11:41 AM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2020, 01:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2020, 02:55 PM UTC

    This incident has been resolved.