Ports Group experienced a major incident on February 19, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 19, 2025, 04:06 PM UTC
Summary At approximately 15:46, our network experienced an outage due to an issue with our firewalls, which disrupted internet connectivity for all services hosted in our Gothenburg data center. The issue has now been resolved, with connectivity fully restored at 17:10. Systems Affected: - Web hosting - VPS hosting - VPN - Redirect services - Email services Customer Impact: Customers experienced an inability to access hosted websites, VPS, and any services dependent on our internet connection during the outage. Duration: The incident lasted approximately 1 hour and 21 minutes. Timeline 15:46: Network outage. 15:49: Connectivity issues were detected by our engineers. 15:55: Engineers were dispatched to the data center. 17:10: Connectivity restored. 17:10: Onward: Post-incident monitoring was initiated to verify full recovery. Resolution: The firewalls are fully functional again. Post-incident monitoring has confirmed that services are now operating normally. Our team is conducting a thorough review of the incident to prevent similar occurrences in the future. We apologize for any inconvenience this incident may have caused and appreciate your patience as we worked to resolve it.