Poppulo experienced a critical incident on September 27, 2023 affecting Poppulo Platform / Web Application and Reporting & Analytics and 1 more component, lasting 23h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 05:28 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.
- identified Sep 27, 2023, 05:55 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services though we have identified the root cause of the issue. Our Incident Response teams have been engaged and are working toward a resolution.
- monitoring Sep 27, 2023, 06:02 PM UTC
The issue has since been resolved though we continue to monitor the situation.
- investigating Sep 27, 2023, 06:51 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.
- investigating Sep 27, 2023, 07:49 PM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.
- identified Sep 28, 2023, 08:32 AM UTC
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have identified the issue and are working toward a resolution.
- monitoring Sep 28, 2023, 11:02 AM UTC
A fix has been implemented however we continue to monitor results. Some customers may still experience degraded performance at this time.
- resolved Sep 28, 2023, 05:23 PM UTC
The incident is now resolved with service restored. Thank you for your patience.