Poppulo incident

Service issues on US Server

Critical Resolved View vendor source →

Poppulo experienced a critical incident on January 11, 2024 affecting Poppulo Platform / Web Application and Reporting & Analytics and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 08:12 PM UTC
Resolved
Jan 11, 2024, 09:38 PM UTC
Duration
1h 26m
Detected by Pingoru
Jan 11, 2024, 08:12 PM UTC

Affected components

Poppulo Platform / Web ApplicationReporting & AnalyticsEmail MicrositesEmail SendingMobile Publishing

Update timeline

  1. investigating Jan 11, 2024, 08:12 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution.

  2. investigating Jan 11, 2024, 08:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 11, 2024, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 11, 2024, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 11, 2024, 09:38 PM UTC

    This incident has been resolved.