Poppulo incident

Service Issue on US Server

Critical Resolved View vendor source →

Poppulo experienced a critical incident on January 15, 2024 affecting Reporting & Analytics and Email Sending and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 12:48 PM UTC
Resolved
Jan 15, 2024, 01:31 PM UTC
Duration
42m
Detected by Pingoru
Jan 15, 2024, 12:48 PM UTC

Affected components

Reporting & AnalyticsEmail SendingMobile App

Update timeline

  1. investigating Jan 15, 2024, 12:48 PM UTC

    We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Incident Response teams have been engaged and are working toward a resolution while monitoring the situation closely. Please accept our apologies for any inconvenience caused. Poppulo Support Team Phone: +353 21 2427277 Email: [email protected]

  2. monitoring Jan 15, 2024, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 15, 2024, 01:13 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 15, 2024, 01:31 PM UTC

    This incident has been resolved.