Poppulo incident

US Server: Single Sign On Issue

Major Resolved View vendor source →

Poppulo experienced a major incident on May 8, 2024 affecting Poppulo Platform / Web Application and Email Microsites, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 01:11 PM UTC
Resolved
May 08, 2024, 02:12 PM UTC
Duration
1h 1m
Detected by Pingoru
May 08, 2024, 01:11 PM UTC

Affected components

Poppulo Platform / Web ApplicationEmail Microsites

Update timeline

  1. investigating May 08, 2024, 01:11 PM UTC

    We are currently experiencing an issue related to Single Sign On access attempts on our US server. Our Incident Response teams have been engaged and are working toward a resolution.

  2. investigating May 08, 2024, 01:31 PM UTC

    We are continuing to investigate the issue

  3. investigating May 08, 2024, 01:37 PM UTC

    We have identified the cause of the issue and are implementing a fix

  4. investigating May 08, 2024, 01:49 PM UTC

    Users experiencing an issue with signing in to the service will now see this as resolved. Microsite SSO is still being investigated

  5. resolved May 08, 2024, 02:12 PM UTC

    This incident has now been fully resolved.