Poppulo experienced a minor incident on March 17, 2025 affecting Poppulo Platform / Web Application and Reporting & Analytics and 1 more component, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 08:29 AM UTC
Some of our accounts are experiencing issues with accessing their accounts altogether and some are working as expected. We are investigating this issue at the moment and looking for a solution.
- investigating Mar 17, 2025, 09:28 AM UTC
We are continuing to investigate this issue.
- investigating Mar 17, 2025, 09:38 AM UTC
We are continuing to investigate the issue, we have also found that this issue is also causing issues for our users that have Advanced Analytics on their account.
- identified Mar 17, 2025, 12:30 PM UTC
The issue has been identified and the effected accounts on the EU server should be loading correctly now. Our Engineering Team are currently working to do the same on the US server
- monitoring Mar 17, 2025, 12:46 PM UTC
A fix has been implemented and we are continuing to monitor this issue.
- resolved Mar 17, 2025, 01:19 PM UTC
This incident has been resolved.