Pop experienced a major incident on June 8, 2021 affecting Screen Service, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Screen Service
Update timeline
- investigating Jun 08, 2021, 10:27 AM UTC
Our CDN provider is currently investigating a network performance issue.
- identified Jun 08, 2021, 10:59 AM UTC
Update from CDN provider: the issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2021, 11:03 AM UTC
The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return.
- monitoring Jun 08, 2021, 12:04 PM UTC
A fix was applied at 10:36 UTC. Customers may continue experience increased origin load as global services return.
- resolved Jun 08, 2021, 12:48 PM UTC
This incident has been resolved.