Polymail incident

Degraded Sync for Gmail and Google Apps Accounts

Minor Resolved View vendor source →

Polymail experienced a minor incident on July 14, 2019 affecting Polymail Apps (iOS, web, and desktop), lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2019, 01:00 AM UTC
Resolved
Jul 14, 2019, 07:08 AM UTC
Duration
6h 8m
Detected by Pingoru
Jul 14, 2019, 01:00 AM UTC

Affected components

Polymail Apps (iOS, web, and desktop)

Update timeline

  1. monitoring Jul 14, 2019, 01:00 AM UTC

    We’re currently investigating an issue where Google and Google Apps users are seeing a quota exceeded error. Affected users will experience issues syncing and sending messages in Polymail. We’re working on a fix to address this, and have contacted Google to help address the issue as well. We’ll keep you posted with updates as we have them.

  2. resolved Jul 14, 2019, 07:08 AM UTC

    We are no longer seeing quota exceeded errors for Google and Google Apps users. Affected users should be able to resume syncing and sending messages, and systems should be operational! We'll continue monitoring the issue and confirm resolution.