Polymail experienced a minor incident on March 16, 2020 affecting Polymail Apps (iOS, web, and desktop) and Website (Landing Page), lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Polymail Apps (iOS, web, and desktop)Website (Landing Page)
Update timeline
- investigating Mar 16, 2020, 08:03 PM UTC
We're seeing degraded performance from some users when trying to connect to the Polymail App and Website. This is being caused by a networking issue by one of our service providers. We're investigating the issue right now and working on a workaround for affected users.
- monitoring Mar 16, 2020, 08:53 PM UTC
Performance has stabilized with our provider, and service should resume as usual! We'll be monitoring the situation for any issues.
- resolved Mar 16, 2020, 11:55 PM UTC
This incident has been resolved.