Polymail incident

Degraded Sync for Microsoft Users due to Outlook Outage

Minor Resolved View vendor source →

Polymail experienced a minor incident on September 28, 2020 affecting Polymail Apps (iOS, web, and desktop), lasting 4h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2020, 10:08 PM UTC
Resolved
Sep 29, 2020, 02:45 AM UTC
Duration
4h 36m
Detected by Pingoru
Sep 28, 2020, 10:08 PM UTC

Affected components

Polymail Apps (iOS, web, and desktop)

Update timeline

  1. identified Sep 28, 2020, 10:08 PM UTC

    We're currently seeing degraded sync for Microsoft users due to a Microsoft service outage. Affected users may see errors when syncing messages or sending emails. See https://portal.office.com/servicestatus for more details.

  2. monitoring Sep 29, 2020, 01:15 AM UTC

    Microsoft has brought in a change to resume syncing for logged in users. Signed out users may see errors while trying to authenticate their account, but anyone logged into their Microsoft accounts should be able to sync and send messages. https://portal.office.com/servicestatus

  3. resolved Sep 29, 2020, 05:01 PM UTC

    Microsoft has resolved the issue.