Polymail incident

Degraded performance

Major Resolved View vendor source →

Polymail experienced a major incident on May 6, 2019 affecting Polymail Apps (iOS, web, and desktop), lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2019, 09:41 PM UTC
Resolved
May 06, 2019, 11:15 PM UTC
Duration
1h 34m
Detected by Pingoru
May 06, 2019, 09:41 PM UTC

Affected components

Polymail Apps (iOS, web, and desktop)

Update timeline

  1. investigating May 06, 2019, 09:41 PM UTC

    We're experiencing an issue with our image proxy service that is being used for security reasons. This is causing some emails to bounce when sending and errors when viewing messages on the application. The issue is being worked on right now and a fix is expected in a few hours.

  2. resolved May 06, 2019, 11:15 PM UTC

    This incident has been resolved.