Polly experienced a notice incident on September 27, 2023 affecting Slack App and Slack Web App, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 04:46 PM UTC
We are currently experiencing an operational issue where some responses for some customers are not showing up in Polly for Slack. We are investigating the issue and will update as soon as we have more information.
- investigating Sep 27, 2023, 06:16 PM UTC
We are continuing to investigate the issue. We have also started a process to recover results to correctly populate the web app dashboard.
- identified Sep 27, 2023, 08:04 PM UTC
On September 27, 2023 at 12:03am PST a bug was introduced during a code deployment that impacted responses to surveys. The result of this bug is missing reported responses in the web app dashboard. A rollback of the deployment was completed a 2:00am PST.
- monitoring Sep 27, 2023, 08:38 PM UTC
Responses for surveys in the web app dashboard are fully recovered. Polls were not impacted by this bug.
- resolved Sep 27, 2023, 08:42 PM UTC
This incident has been resolved.