PoliceMP incident

Intermittent connection issues

Minor Resolved View vendor source →

PoliceMP experienced a minor incident on May 12, 2023 affecting FiveM Server, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 06:13 PM UTC
Resolved
May 12, 2023, 06:46 PM UTC
Duration
33m
Detected by Pingoru
May 12, 2023, 06:13 PM UTC

Affected components

FiveM Server

Update timeline

  1. investigating May 12, 2023, 06:13 PM UTC

    We are aware some users are unable to connect to the server due to a "Failed to connect to the server after 3 attempts" error. We're currently investigating this issue.

  2. identified May 12, 2023, 06:14 PM UTC

    The issue has been identified with one of our upstream service providers. We're awaiting further updates from our provider.

  3. identified May 12, 2023, 06:30 PM UTC

    Our upstream provider has identified the issue and currently running some tests. The provider is looking to deploy a fix in the next ~30 minutes.

  4. monitoring May 12, 2023, 06:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 12, 2023, 06:46 PM UTC

    This incident has been resolved.