Polar incident

Strava data transfer issues

Minor Resolved View vendor source →

Polar experienced a minor incident on March 6, 2023 affecting Polar Flow web service and Data transfer to Strava, lasting 7d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2023, 01:28 PM UTC
Resolved
Mar 14, 2023, 10:11 AM UTC
Duration
7d 20h
Detected by Pingoru
Mar 06, 2023, 01:28 PM UTC

Affected components

Polar Flow web serviceData transfer to Strava

Update timeline

  1. investigating Mar 06, 2023, 01:28 PM UTC

    We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

  2. investigating Mar 07, 2023, 07:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 14, 2023, 10:11 AM UTC

    Synchronization issues have been resolved and you can sync your device normally again. Apologies for the inconvenience these issues may have caused you.