Polar incident

Slowness and sync problems caused by Daylight Saving Time

Minor Resolved View vendor source →

Polar experienced a minor incident on March 26, 2023 affecting Polar Flow web service and Polar Flow mobile application and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2023, 06:58 AM UTC
Resolved
Mar 26, 2023, 12:50 PM UTC
Duration
5h 51m
Detected by Pingoru
Mar 26, 2023, 06:58 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationaccount.polar.comPolar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komootData transfer to Nike

Update timeline

  1. investigating Mar 26, 2023, 06:58 AM UTC

    Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

  2. investigating Mar 26, 2023, 07:15 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 26, 2023, 12:50 PM UTC

    Loads on our servers are back to normal now and everything should run smoothly again. Thank you for your patience.