Polar incident

Slowness in synchronization and degraded performance in API and Club products

Minor Resolved View vendor source →

Polar experienced a minor incident on May 17, 2023 affecting Polar Flow web service and Polar Flow mobile application and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 07:26 AM UTC
Resolved
May 17, 2023, 08:04 AM UTC
Duration
37m
Detected by Pingoru
May 17, 2023, 07:26 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationPolar Club mobile applicationPolar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komootData transfer to Nike

Update timeline

  1. investigating May 17, 2023, 07:26 AM UTC

    We are currently investigating this issue.

  2. investigating May 17, 2023, 07:33 AM UTC

    We are investigating the issue. You may see slowness or sudden failures in synchronization. We apologize the inconvenience this may cause you.

  3. resolved May 17, 2023, 08:04 AM UTC

    This incident has been resolved.