Polar incident

Slowness and sync problems caused by Daylight Saving Time

Minor Resolved View vendor source →

Polar experienced a minor incident on October 29, 2023 affecting Polar Flow web service and Polar Flow mobile application, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2023, 06:41 AM UTC
Resolved
Oct 29, 2023, 12:26 PM UTC
Duration
5h 44m
Detected by Pingoru
Oct 29, 2023, 06:41 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile application

Update timeline

  1. investigating Oct 29, 2023, 06:41 AM UTC

    Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

  2. monitoring Oct 29, 2023, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2023, 12:26 PM UTC

    Loads on our servers are back to normal now and everything should run smoothly again. Thank you for your patience.