Polar incident

Slowness and sync problems caused by Daylight Saving Time

Minor Resolved View vendor source →

Polar experienced a minor incident on October 31, 2021 affecting Polar Flow web service and Polar Flow mobile application and 1 more component, lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2021, 06:57 AM UTC
Resolved
Nov 01, 2021, 06:17 AM UTC
Duration
23h 20m
Detected by Pingoru
Oct 31, 2021, 06:57 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationData transfer to MyFitnessPal

Update timeline

  1. investigating Oct 31, 2021, 06:57 AM UTC

    Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

  2. investigating Oct 31, 2021, 03:10 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 01, 2021, 06:17 AM UTC

    This incident has been resolved.