Polar incident

Slowness and sync problems caused by Daylight Saving Time

Minor Resolved View vendor source →

Polar experienced a minor incident on October 30, 2022 affecting Polar Flow web service and Polar Flow mobile application and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2022, 07:14 AM UTC
Resolved
Oct 31, 2022, 07:21 AM UTC
Duration
1d
Detected by Pingoru
Oct 30, 2022, 07:14 AM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationaccount.polar.comPolar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komootData transfer to Nike

Update timeline

  1. investigating Oct 30, 2022, 07:14 AM UTC

    Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

  2. monitoring Oct 30, 2022, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 30, 2022, 08:57 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 30, 2022, 10:11 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 31, 2022, 07:21 AM UTC

    This incident has been resolved.