Pokémon Vortex incident

Game servers unreachable

Critical Resolved View vendor source →

Pokémon Vortex experienced a critical incident on November 10, 2020 affecting Game Web Servers and Database, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2020, 08:05 AM UTC
Resolved
Nov 10, 2020, 06:56 PM UTC
Duration
10h 51m
Detected by Pingoru
Nov 10, 2020, 08:05 AM UTC

Affected components

Game Web ServersDatabase

Update timeline

  1. investigating Nov 10, 2020, 08:25 AM UTC

    We're currently investigating an issue causing the game servers to be unreachable.

  2. identified Nov 10, 2020, 03:40 PM UTC

    The issue has been identified and we're in the process of restoring affected services to a usable state.

  3. monitoring Nov 10, 2020, 04:11 PM UTC

    All services are now back up and are being monitored closely for any further issues.

  4. resolved Nov 10, 2020, 06:56 PM UTC

    This incident has been resolved.