Pokémon Vortex incident

Non-delivery of emails

Notice Resolved View vendor source →

Pokémon Vortex experienced a notice incident on December 31, 2020 affecting Game Web Servers, lasting 11d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2020, 05:45 PM UTC
Resolved
Jan 11, 2021, 06:48 PM UTC
Duration
11d 1h
Detected by Pingoru
Dec 31, 2020, 05:45 PM UTC

Affected components

Game Web Servers

Update timeline

  1. investigating Dec 31, 2020, 05:45 PM UTC

    Password and username retrieval emails are failing to deliver from game servers. (Forum and store emails are unaffected)

  2. identified Jan 11, 2021, 04:01 PM UTC

    We are currently in the process of setting up outgoing mail to use AWS SES.

  3. monitoring Jan 11, 2021, 04:25 PM UTC

    Outgoing mail is now using AWS SES and we're monitoring the service for any potential interruptions caused by this change.

  4. resolved Jan 11, 2021, 06:48 PM UTC

    This incident has been resolved.