Pokémon Vortex experienced a minor incident on March 4, 2021 affecting Game Web Servers and Database and 1 more component, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2021, 10:25 AM UTC
All Pokemon Vortex services are currently operating very slowly due to a suspected network issue on the host's end. We have contacted the host and are awaiting a response.
- identified Mar 04, 2021, 11:12 AM UTC
Message from the host: "At approximately 06:30 GMT (March 4th, 2021) we were alerted of a fiber break near our data center causing 2 of our 3 providers to go down. Our network is currently running on the third connection. However due to the reduced overall capacity of the network, you will notice some packet loss to your servers." They have also made us aware that a repair team is on site and currently working on fixing the issue.
- monitoring Mar 04, 2021, 03:08 PM UTC
A fix has been applied and we are monitoring the results.
- resolved Mar 04, 2021, 03:47 PM UTC
This incident has been resolved.