Poka incident

Request Processing Delays - Web and App affected

Minor Resolved View vendor source →

Poka experienced a minor incident on September 27, 2017, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2017, 07:25 PM UTC
Resolved
Sep 27, 2017, 10:35 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 27, 2017, 07:25 PM UTC

Update timeline

  1. investigating Sep 27, 2017, 07:25 PM UTC

    Poka is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  2. identified Sep 27, 2017, 07:57 PM UTC

    We have identified the source of the problem and a temporary fix is underway.

  3. monitoring Sep 27, 2017, 08:40 PM UTC

    we have implemented a temporary fix and we are monitoring the results.

  4. resolved Sep 27, 2017, 10:35 PM UTC

    some optimizations have been made to handle the increase in load. The mean backend latency is back to normal.