Poka experienced a minor incident on December 7, 2021 affecting Customer instances and Video transcoding (US), lasting 20h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 07, 2021, 04:10 PM UTC
We are currently experiencing some service degradation for some customers. Some users may receive sporadic errors while using the Poka application. The issue is related to one of our third party providers, which is actively working to correct the issue. Nous éprouvons présentement une dégradation de service pour certains clients. Certains utilisateurs pourraient recevoir des erreurs occasionnelles en utilisant l'application Poka. Le problème est du côté d'un de nos fournisseurs de services tiers, qui travaillent activement à régler l'incident.
- monitoring Dec 07, 2021, 04:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 08, 2021, 12:38 AM UTC
The problem was identified by our third party provider and is currently being fixed. Affected features of the Poka application should progressively be back to normal. Le problème a été identifié par notre fournisseur de services tiers et est en train d'être corrigé. Les fonctionnalités affectées de l'application Poka devraient progressivement revenir à la normale.
- monitoring Dec 08, 2021, 02:47 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 08, 2021, 02:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 08, 2021, 12:55 PM UTC
This incident has been resolved.