Poka Outage History

Poka is up right now

Poka had 8 outages in the last 2 years totaling 28h 23m of downtime — averaging 0.3 incidents per month.

There were 8 Poka outages since May 24, 2024 totaling 28h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.pokastatus.io

Minor January 17, 2026

Service Degradation / Service dégradé

Detected by Pingoru
Jan 17, 2026, 01:12 AM UTC
Resolved
Jan 17, 2026, 01:12 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 17, 2026, 01:12 AM UTC

    Jan 16, 20:12 EST Resolved - This incident has been resolved. Jan 16, 13:30 EST Monitoring - A fix has been implemented and we are monitoring the results. Jan 16, 11:27 EST Update - We are continuing to work on a fix for this issue. Jan 16, 11:19 EST Identified - We’re aware of an issue affecting dashboards with today’s data. The team is actively investigating and working on a fix. Nous sommes au courant d’un problème affectant les tableaux de bord avec les données d’aujourd’hui. L’équipe travaille activement à en identifier la cause.

Read the full incident report →

Minor December 4, 2025

Some features may be unaccessible to a limited number of users

Detected by Pingoru
Dec 04, 2025, 12:53 AM UTC
Resolved
Dec 04, 2025, 12:53 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Dec 04, 2025, 12:53 AM UTC

    Dec 3, 19:53 EST Resolved - This incident has been resolved. Dec 3, 13:17 EST Investigating - We have identified that some features may be unaccessible to a limited number of users. Most users may still used Poka as normal. We’re looking into the issue and will provide further updates as they become available. -------------------- Nous avons identifié que certaines fonctionnalités peuvent être inaccessibles pour un nombre limité d’utilisateurs. La majorité des utilisateurs peuvent continuer d’utiliser Poka normalement. Nous examinons actuellement la situation et fournirons d’autres mises à jour dès qu’elles seront disponibles.

Read the full incident report →

Major May 27, 2025

Service degradation due to an outage from a third-party provider

Detected by Pingoru
May 27, 2025, 05:26 PM UTC
Resolved
May 27, 2025, 05:26 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring May 27, 2025, 05:26 PM UTC

    May 27, 13:26 EDT Resolved - This incident has been resolved. May 27, 10:39 EDT Monitoring - We’re currently experiencing a service degradation due to an outage from a third-party provider. We’re actively monitoring the situation and will provide updates as we learn more.

Read the full incident report →

Notice February 26, 2025

Issue Identified for Looker / Problème identifié pour Looker

Detected by Pingoru
Feb 26, 2025, 02:46 PM UTC
Resolved
Feb 27, 2025, 03:24 PM UTC
Duration
1d
Affected: Looker (Data visualization)
Timeline · 3 updates
  1. identified Feb 26, 2025, 02:46 PM UTC

    Looker is currently experiencing an issue where the web page may crash when users update filter values. Our team is aware of the situation, and Looker is actively working on a fix that should be deployed by the end of the week. We apologize for any inconvenience and appreciate your patience. If you encounter this issue, please try another web browser and make sure your browser is up to date. Thank you! Looker is currently experiencing an issue where the web page may crash when users update filter values. Our team is aware of the situation, and Looker is actively working on a fix that should be deployed by the end of the week. We apologize for any inconvenience and appreciate your patience. If you encounter this issue, please try another web browser and make sure your browser is up to date. Thank you!

  2. identified Feb 27, 2025, 03:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 27, 2025, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2024

Support Live Chat and Help Center Articles may be unavailable

Detected by Pingoru
Dec 05, 2024, 07:13 PM UTC
Resolved
Dec 05, 2024, 08:39 PM UTC
Duration
1h 26m
Affected: Chat supportHelp center
Timeline · 2 updates
  1. investigating Dec 05, 2024, 07:13 PM UTC

    Support Live Chat and Help Center Articles may be unavailable. We are investigating the issue and will report back. If you have an emergency, please contact Poka support team via [email protected]

  2. resolved Dec 05, 2024, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Issue Identified/Problème identifié

Detected by Pingoru
Nov 14, 2024, 03:42 PM UTC
Resolved
Nov 14, 2024, 04:35 PM UTC
Duration
53m
Affected: Customer instances
Timeline · 3 updates
  1. identified Nov 14, 2024, 03:42 PM UTC

    Poka is currently experiencing a degradation of certain services, particularly notifications and our Analytics service. This degradation may cause some delays in processing these requests. Our teams have identified the issue and are actively working to resolve it. Poka connaît actuellement une dégradation de certains services, notamment les notifications et l’analytique. Cette dégradation peut entraîner des retards dans le traitement de ces demandes. Nos équipes ont identifié le problème et travaillent activement à le résoudre.

  2. monitoring Nov 14, 2024, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 24, 2024

Dashboard Unavailable/Slow - Tableaux de bord indisponibles/lents

Detected by Pingoru
May 24, 2024, 04:27 PM UTC
Resolved
May 24, 2024, 05:51 PM UTC
Duration
1h 24m
Affected: Looker (Data visualization)
Timeline · 2 updates
  1. investigating May 24, 2024, 04:27 PM UTC

    The dashboards in Poka may be unavailable and/or slow. We are investigating the issue. All other functionalities of Poka are not affected by this issue and can be used as normal. Les tableaux de bord dans Poka peuvent être indisponibles et/ou lents. Nous sommes en train d'enquêter sur ce problème. Toutes les autres fonctionnalités de Poka ne sont pas affectées par ce problème et peuvent être utilisées normalement.

  2. resolved May 24, 2024, 05:51 PM UTC

    The issue has been resolved. Le problème est résolu.

Read the full incident report →