Plum Voice incident

Busy Signal on the majority of Toll-Free calls

Major Resolved View vendor source →

Plum Voice experienced a major incident on January 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 05:00 PM UTC
Resolved
Jan 18, 2024, 05:00 PM UTC
Duration
—
Detected by Pingoru
Jan 18, 2024, 05:00 PM UTC

Update timeline

  1. resolved Jan 18, 2024, 05:00 PM UTC

    Type: Incident Duration: 4 days, 19 hours and 13 minutes Affected Components: PCI Fuse, Inbound Calling , DEV, PCI DEV, FUSE Jan 18, 17:00:47 GMT+0 - Investigating - We are currently investigating the incident and working with vendors to resolve the issue as soon as possible. Jan 18, 17:49:52 GMT+0 - Identified - Our team has identified the source of the issue and our working closely with our partner carrier to resolve this issue. More updates to come as we continue to work towards an urgent resolution. Jan 18, 18:41:27 GMT+0 - Monitoring - A fix has been implemented and our team is closely monitoring at this time. All tests and black-box monitoring are showing positive results that this issue has been mitigated. Jan 18, 18:56:00 GMT+0 - Resolved - This incident has been resolved.