Plum Voice experienced a minor incident on February 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 19, 2024, 08:45 PM UTC
Type: Incident Duration: 4 hours and 32 minutes Affected Components: Website, Insight, PCI Fuse, Plum Voice SMS Service, Inbound Calling , Outbound Calling, DEV, PCI DEV, FUSE Feb 20, 01:16:50 GMT+0 - Resolved - This incident has been resolved. Feb 19, 20:45:04 GMT+0 - Investigating - We've identified an outage impacting our services. Our team is currently investigating the issue to determine its cause and implement a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore service as quickly as possible. Further updates will be provided as more information becomes available. Feb 19, 23:03:56 GMT+0 - Identified - We've identified the cause of the service disruption and made adjustments to our routing to mitigate the issue. Calls should connect successfully, and we've downgraded the status to degraded performance. Our team is continuing to work on fully resolving the issue to restore optimal service. Feb 20, 01:06:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 20, 00:29:53 GMT+0 - Monitoring - Following the routing adjustments we've closely monitored the situation and are confident that the impact has been mitigated. We've downgraded the service impact from degraded performance to operational. Our team is still working diligently to ensure optimal service is fully restored.