Plum Voice incident

We are investigating an issues impacting SMS functionality.

Minor Resolved View vendor source →

Plum Voice experienced a minor incident on April 3, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 08:38 PM UTC
Resolved
Apr 03, 2024, 08:38 PM UTC
Duration
—
Detected by Pingoru
Apr 03, 2024, 08:38 PM UTC

Update timeline

  1. resolved Apr 03, 2024, 08:38 PM UTC

    Type: Incident Duration: 30 minutes Affected Components: Plum Voice SMS Service Apr 3, 20:38:34 GMT+0 - Identified - Our team has identified the source of the issue and are working to resolve this now. Apr 3, 20:53:06 GMT+0 - Monitoring - We implemented a fix with out upstream SMS provider and are currently. All tests indicate service has returned to normal and are continuing to monitor. Apr 3, 21:08:27 GMT+0 - Resolved - This incident has been resolved.