Plum Voice incident

Service Impact Due to Vendor Connectivity Issue

Minor Resolved View vendor source →

Plum Voice experienced a minor incident on March 20, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 05:21 PM UTC
Resolved
Mar 20, 2024, 05:21 PM UTC
Duration
—
Detected by Pingoru
Mar 20, 2024, 05:21 PM UTC

Update timeline

  1. resolved Mar 20, 2024, 05:21 PM UTC

    Type: Incident Duration: 3 hours and 8 minutes Affected Components: Inbound Calling Mar 20, 17:21:24 GMT+0 - Investigating - We are monitoring a service incident affecting one of our vendors, which may impact some of our voice services. The incident involves intermittent SIP connectivity issues to their primary IP address affecting users in the US region. We are actively engaged in the remediation process. Mar 20, 17:40:11 GMT+0 - Monitoring - Our vendor has implemented contingency measures, stabilizing the service. We are closely monitoring the results. Mar 20, 20:28:57 GMT+0 - Resolved - This incident has been resolved.