Plum Voice experienced a minor incident on September 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 16, 2024, 11:49 AM UTC
Type: Incident Duration: 3 hours and 26 minutes Affected Components: PCI Fuse, Inbound Calling , DEV, PCI DEV, FUSE Sep 16, 11:49:43 GMT+0 - Identified - Some callers to the Plum Voice infrastructure are unexpectedly receiving a fast busy tone. We are aware of the issue and have all necessary resources engaged to resolve the issue as soon as possible. Sep 16, 12:44:40 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 13:41:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Thank you for your continued patience. Sep 16, 14:21:37 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 14:53:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 15:15:53 GMT+0 - Resolved - This incident has been resolved.