PloxHost experienced a minor incident on January 27, 2024 affecting VPS Hosting: Dallas, Texas, lasting 3d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2024, 12:16 AM UTC
We are actively investigating a partial; outage on our US Dallas 2 OpenVZ VPS hosting node. We have received reports of OpenVZ servers that are currently offline and experiencing boot-up difficulties. Our team is diligently working on a resolution and we expect to deploy a fix promptly. We sincerely apologize for any inconvenience this may cause. Please be assured that all other VPS services remain fully operational; this issue is confined exclusively to OpenVZ servers hosted on the Dallas 2 node.
- identified Jan 27, 2024, 08:55 PM UTC
We have identified the ongoing issue. Our engineering team is working on fixing the issue.
- monitoring Jan 28, 2024, 08:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 28, 2024, 11:04 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 28, 2024, 11:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2024, 08:19 AM UTC
All OpenVZ services should be fully operational. The downtime was due to a bad kernel update from OpenVZ.