PloxHost experienced a minor incident on May 6, 2024 affecting Support Center, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Support Center
Update timeline
- investigating May 06, 2024, 05:28 PM UTC
Our support center is currently experiencing technical difficulties. We're aware of the issue and actively working on a fix. In the meantime, please reach out to [email protected] for assistance. Thank you for your patience.
- monitoring May 06, 2024, 06:28 PM UTC
The support panel is now functioning properly. We were updating the support panel and did not anticipate any downtime, but it was caused by file permission issues. These issues have since been resolved.
- monitoring May 06, 2024, 06:32 PM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2024, 08:19 PM UTC
This incident has been resolved.